Terms and conditions of sale
These terms of sale are concluded between MERIT ECOM, trading as Djanet Bijoux and operating djanetbijoux.com, with share capital of €7,500, whose registered office is in Trets and which is registered with the Aix-en-Provence Trade and Companies Register under number 880 085 600, and any person making a purchase on the website, referred to below as “the buyer”.
Article 1. Purpose
These terms of sale aim to define the contractual relations between Djanet Bijoux and the buyer and the conditions applicable to any purchase made through the website djanetbijoux.com. The acquisition of a product through this site implies unconditional acceptance by the buyer of these terms of sale, which the buyer acknowledges having read prior to his order. Before any transaction, the buyer declares on the one hand that the purchase of products on the site djanetbijoux.com . is not directly related to his professional activity and is limited to strictly personal use and on the other hand has full legal capacity, allowing him to commit to these general conditions of sale.
Djanet Bijoux reserves the right to modify these conditions of sale at any time, in order to comply with any new regulations or in order to improve the use of its site. As a result, the applicable conditions will be those in force on the date of the order by the buyer.
Article 2. Products The products offered are those which appear on the site djanetbijoux.com of the company djanet bijoux, within the limit of available stocks. The company Djanet Bijoux reserves the right to modify the product assortment at any time. Each product is presented on the website in the form of a description including its main technical characteristics (capacity, use, composition, etc.). The photographs are as faithful as possible but do not bind the Seller in any way. The sale of the products presented on the site djanetbijoux.com . is intended for all buyers residing in countries that fully authorize the entry of these products into their territory.
Article 3. Prices
Prices are displayed in the currency selected on the website. Applicable taxes and delivery charges are stated before you confirm your order. The amount payable is the amount shown at checkout.
Djanet Bijoux may change prices for future orders. The applicable price is the price accepted when ordering. Delivery charges and free-delivery thresholds by destination are listed on our delivery page. Products remain the property of Djanet Bijoux until paid for in full.
Article 4. Ordering on the site
4.1 Customer account
To order on our site, you can create an account in the "Create an account" section or place an order as a guest without creating an account.
Creating an account gives you the following benefits:
- Save your personal information to simplify your future purchases;
- View, modify and update your personal data;
- Easily identify yourself before placing an order;
- Track your current orders and access invoices for your past orders;
- Join our loyalty program for free and earn points with every purchase.
If you place an order as a guest by entering only your email address, no customer account will be created, and you will not be able to view your order online. Your order will only be tracked by email. However, it is possible to create a customer account during the last step, on the order confirmation page.
You are responsible for maintaining the confidentiality of your customer account and password, as well as controlling access to your computer or other device. Consequently, you acknowledge that you are responsible for all actions carried out under your account. If you suspect fraudulent use of your account by a third party, we advise you to immediately change your password and contact us to close the account concerned, if necessary.
4.2 Placing an Order
By placing an order, you certify that you are at least 18 years old and have the legal capacity to make this purchase. If you are a minor, you must have obtained parental authorization to complete your order.
Products and their prices are valid as long as they are displayed on our site, subject to stock availability. It is possible that some products are temporarily out of stock; in this case, this information will be indicated on the product sheet. We encourage you to provide your email address to receive an alert as soon as your favorite item is available again.
- You can add a product to your cart at any time by clicking on "Add to cart" from the product page. The product will then be added to your cart, and you can continue to browse the site to add other items. To view the contents of your cart, including prices and product specifications, click on "Go to cart".
- When you have finished filling your basket, click on “Validate my basket”.
- Next, enter your email address. If you already have a customer account with us, you will be asked to provide your password. If you do not have an account, you can continue the purchase as a guest and create an account after confirming your order.
- Complete the delivery information and select the desired delivery method.
- Choose your payment method, read the General Terms and Conditions of Sale (GTC), then proceed to the secure payment of your order. Payment of your order implies full acceptance of the GTC.
- Once your order is validated, you will receive an email confirming your order.
4.3 Order tracking
As soon as your order is ready, you will receive a shipping confirmation email with a tracking number.
You will then be able to track the delivery status of your order using the tracking information provided in the email. If you do not receive a confirmation email or shipping notification, please contact us for additional information.
If you have a customer account, you can also view the details of your order in your personal space under the “My orders” tab on our site.
4.4 Cancelling an order
To request a cancellation or change, email contact@djanetbijoux.com as soon as possible with your name and order number. We will check whether we can still make the change.
An engraving cannot be changed or cancelled once work on it has begun. If the order has already been dispatched, the return arrangements and exclusions in Article 8 apply, without affecting your statutory rights.
If an item is unavailable or another issue prevents us from fulfilling the order, we will inform you and refund the amounts paid for items not supplied.
Article 5. Payment Security
On our website djanetbijoux.com, you can pay for your purchases by credit card or via the PayPal service.
We take the security of your payments very seriously. All transactions made on our site are protected by advanced encryption technologies (SSL/TLS) and comply with the PCI DSS (Payment Card Industry Data Security Standard) data security standards. Your credit card information is not stored on our servers and is transmitted directly to our secure payment provider.
The total amount of your order will be debited at the time of validation of the order, after confirmation by your bank. If the payment is refused, your order will be automatically cancelled.
We are committed to protecting the confidentiality of your data and ensuring that it is transmitted securely. No banking information will be accessible to unauthorized third parties.
If you have any problems with your payment or suspect fraud, please contact our customer service at contact@djanetbijoux.com for assistance.
Article 6. Gift cards
To use your gift card, enter its code in the field provided at checkout. Its value is deducted from the total. It may be used more than once until the balance is spent; any remaining amount can be paid using another accepted payment method.
The gift card is valid for one year from issue and can only be used on djanetbijoux.com. The code is sent by email. If you have any difficulty, contact contact@djanetbijoux.com.
A gift card cannot be exchanged for cash. This does not restrict applicable statutory rights, including any right of withdrawal. Jewellery paid for with a gift card has the same return and warranty rights as other jewellery. Any refund due is made under Article 8 using the original payment method, unless another method is agreed.
Article 7. Delivery
Orders are delivered to the address provided when ordering. Please check that it is correct and complete. Resending an order because you supplied an incorrect address may result in additional charges.
Orders are normally prepared within 1 working day, or up to 2 working days for personalised jewellery with engraving. A tracking number is emailed when your order is dispatched.
Delivery services, destinations, prices and estimated times are detailed on our delivery page. Applicable charges are shown before payment. Delivery is free from €60 to mainland France and Corsica and from €80 to the other European countries we serve; the applicable amount in your chosen currency is shown at checkout.
Estimated transit times are 2–5 working days in France, depending on the service, and 5–8 working days to the European countries we serve. For other destinations, please see the delivery page. Transport conditions, busy periods and customs formalities may cause additional delays.
For deliveries outside the European Union, customs duties, local taxes or clearance fees may be charged by the authorities or carrier and are payable by the buyer.
If a delivery is delayed, damaged or missing an item, contact sav@djanetbijoux.com with your order number. Reporting the problem promptly helps us investigate; this recommendation does not restrict your statutory rights.
Article 8. Withdrawal, returns and refunds
For eligible distance purchases, consumers have 14 days after receiving their order to request a return, without giving a reason. The period starts on the day after receipt, or receipt of the final item if delivered separately. If it ends on a Saturday, Sunday, public holiday or non-working day, it is extended to the next working day.
You may use the return and withdrawal form (currently in French), email sav@djanetbijoux.com or send a clear withdrawal statement by post to the address below. Include your name, order number and the items concerned. Using the online form is optional.
Items must be sent back within 14 days after notifying us of your withdrawal. You pay the return postage if you change your mind. Pack the jewellery carefully, preferably in its original packaging, and include your name and order number. Tracked postage is recommended; keep proof of dispatch.
Return address:
MERIT ECOM
129 E ancien chemin de Peynier
13530 Trets
France
You may try on the jewellery to check it. Use beyond simply trying it on, or damage, may result in a deduction reflecting the loss in value, in accordance with the law.
Refunds are made without a fee using the original payment method, unless another method is agreed, within 14 days after notification of withdrawal. We may withhold the refund until we receive the jewellery or evidence of its dispatch, whichever comes first. If you return the entire order, the original delivery charge is refunded up to the cost of the least expensive standard delivery service offered; supplements for a more expensive delivery service are not refunded.
This right also applies to sale items. It does not apply to engraved jewellery or pieces made specifically to your instructions when you change your mind. Earrings and piercings supplied with a protective seal cannot be returned if the seal has been opened and the return is unsuitable for hygiene or health protection reasons, under Article L221-28 of the French Consumer Code.
These exclusions do not restrict statutory rights where an item is faulty or does not conform to your order. We cover necessary return postage in these cases, including personalised jewellery. See our returns and refunds page for the arrangements.
Article 9. Commercial warranty and statutory rights
Six-month commercial warranty
Djanet Bijoux offers a 6-month commercial warranty from the date of purchase. It covers manufacturing defects, such as clasp problems, loose stones or thread defects. Damage caused by an accident or improper use, and loss of the jewellery, are excluded from this commercial warranty.
To request assistance, email sav@djanetbijoux.com with proof of purchase, or your name and order number, and photos if possible. Our customer service team will review the request and explain the appropriate solution. We aim to reply within two working days, Monday to Friday.
Your statutory rights still apply
The six-month commercial warranty is additional to, and does not replace, your statutory rights. Its conditions and exclusions do not restrict those rights, including for personalised jewellery. Claims under statutory rights are not subject to a requirement to report a defect within 14 days of purchase.
Under French law, consumers benefit in particular from the statutory guarantee of conformity in Articles L217-3 onwards of the French Consumer Code for two years from delivery, and the guarantee against hidden defects in Articles 1641 onwards of the French Civil Code. Contact our after-sales service to exercise these rights. Any mandatory consumer protections applicable in your country of residence remain unaffected.
Article 10. Trademark, Copyright and Intellectual Property
The content available on this website, including, but not limited to, the structure of the site, its design, its texts, images, videos, animations, illustrations, and logos, is protected by worldwide copyright. All intellectual property rights are reserved. Any reproduction, publication, modification, distribution, or any other use of the content or its copies, without our prior authorization, is strictly prohibited.