Terms and Conditions

These conditions of sale are concluded on the one hand by the company Djanet Bijoux with a share capital of 7,500 euros whose head office is located in Paris, registered in the Paris Trade and Companies Register under the number hereinafter referred to as djanetbijoux.com and managing the site djanetbijoux.com and, on the other hand, by any natural or legal person wishing to make a purchase via the website djanetbijoux.com hereinafter referred to as “the buyer”.

Article 1. Purpose

These terms of sale aim to define the contractual relations between Djanet Bijoux and the buyer and the conditions applicable to any purchase made through the website djanetbijoux.com. The acquisition of a product through this site implies unconditional acceptance by the buyer of these terms of sale, which the buyer acknowledges having read prior to his order. Before any transaction, the buyer declares on the one hand that the purchase of products on the site djanetbijoux.com . is not directly related to his professional activity and is limited to strictly personal use and on the other hand has full legal capacity, allowing him to commit to these general conditions of sale.

Djanet Bijoux reserves the right to modify these conditions of sale at any time, in order to comply with any new regulations or in order to improve the use of its site. As a result, the applicable conditions will be those in force on the date of the order by the buyer.

Article 2. Products The products offered are those which appear on the site djanetbijoux.com of the company djanet bijoux, within the limit of available stocks. The company Djanet Bijoux reserves the right to modify the product assortment at any time. Each product is presented on the website in the form of a description including its main technical characteristics (capacity, use, composition, etc.). The photographs are as faithful as possible but do not bind the Seller in any way. The sale of the products presented on the site djanetbijoux.com . is intended for all buyers residing in countries that fully authorize the entry of these products into their territory.

Article 3. Prices

The prices listed on the product sheets of the online catalog are prices in Euros (€) including all taxes (TTC) taking into account the French VAT at 20% applicable on the day of the order. Any change in the VAT rate may be reflected in the price of the products. Djanet Bijoux reserves the right to modify its prices at any time, it being understood, however, that the price listed in the catalog on the day of the order will be the only one applicable to the buyer. The prices indicated do not include delivery costs, invoiced in addition to the price of the products purchased according to the total amount of the order. In mainland France, for any order greater than or equal to 60 euros including tax, shipping costs are free; for any order less than 60 euros including tax, a flat rate contribution to shipping costs will be invoiced to the buyer depending on the shipping method chosen. The products remain the property of Djanet Bijoux until full payment of the price.

Article 4. Ordering on the site

4.1 Customer account

To order on our site, you can create an account in the "Create an account" section or place an order as a guest without creating an account.

Creating an account gives you the following benefits:

• Save your personal information to simplify your future purchases;
• View, modify and update your personal data;
• Easily identify yourself before placing an order;
• Track your current orders and access invoices for your past orders;
• Join our loyalty program for free and earn points with every purchase.

If you place an order as a guest by entering only your email address, no customer account will be created, and you will not be able to view your order online. Your order will only be tracked by email. However, it is possible to create a customer account during the last step, on the order confirmation page.

Article 5. Payment Security

On our website djanetbijoux.com, you can pay for your purchases by credit card or via the PayPal service.

We take the security of your payments very seriously. All transactions made on our site are protected by advanced encryption technologies (SSL/TLS) and comply with the PCI DSS (Payment Card Industry Data Security Standard) data security standards. Your credit card information is not stored on our servers and is transmitted directly to our secure payment provider.

The total amount of your order will be debited at the time of validation of the order, after confirmation by your bank. If the payment is refused, your order will be automatically cancelled.

We are committed to protecting the confidentiality of your data and ensuring that it is transmitted securely. No banking information will be accessible to unauthorized third parties.

If you have any problems with your payment or suspect fraud, please contact our customer service at contact@djanetbijoux.com for assistance.

Articles 6. Gift card

To use your gift card when making a purchase, enter the code in the space provided "Apply your credit or gift card here" at the shopping cart stage. The corresponding amount will be automatically deducted from your order total as soon as the code is entered.

The gift card can be used several times, until the balance is fully used. If the amount of your order exceeds the available balance, you can pay the difference with one of the other payment methods accepted on the Djanet Bijoux website. The gift card is valid for one year from its issue date and can be used exclusively on our website djanetbijoux.com. Djanet Bijoux reserves the right to modify the conditions of use of the gift card at any time without notice, by informing its customers on the website.

When purchasing a gift card, an email containing the code will be sent to the address provided at the time of purchase on the "gift card" product sheet. If the code does not work or if the discount does not apply, we advise you to contact our Customer Service.

The Djanet Bijoux gift card cannot be returned, exchanged or refunded for any reason whatsoever, including in the event of theft, loss or damage. Products purchased with a gift card benefit from the same warranty conditions as those paid for by any other means of payment. You have 14 days to exchange an item purchased with a gift card, but it cannot be refunded under any circumstances.

Article 7. Delivery

Djanet Bijoux delivers the products you have ordered to the address indicated by the buyer at the "delivery address" step when ordering on the payment page.

It is strongly recommended to provide an accurate and complete address.

Any reshipment due to an error in the delivery address will be the responsibility of the buyer.

Delivery Areas:

The geographical areas covered are as follows: France, Europe and soon internationally

Processing and Shipping Times:

The order preparation time is 1 to 2 working days.

Delivery time is estimated based on the destination and the delivery method chosen (e.g. standard delivery, express).

Please note that the deadlines indicated may be extended during busy periods (end of year holidays, strikes, etc.).

Delivery Methods and Costs:

*** Free delivery from 60 € ***

Reception and Verification of the Package :

The buyer is required to check the conformity of the package upon receipt, in the presence of the delivery person and note any anomalies. (damaged package, missing or broken items) on the delivery note, he has 3 days to confirm his findings to the carrier by registered letter.

Delivery Delay:

If the package is not delivered within the expected time, the buyer must contact customer service by email at the following address: contact@djanet.com , specifying the order number within 3 days following the date indicated on the tracking.

Delivery times are not guaranteed and may be subject to unforeseen circumstances, events beyond the company's control (bad weather, strikes, etc.).

Article 8. Withdrawal

In accordance with article L221-28 of the French Consumer Code, private (non-professional) buyers have a right of withdrawal of fourteen calendar days from receipt of their order . During this period, they can return the product to the seller for an exchange or refund, at no additional cost, except for return costs .

So, Return costs are the responsibility of the customer .

It is strongly recommended to return the product(s) in letter followed to have tracking and proof of shipment.

In the event of loss of the package or absence of proof of tracking, we cannot be held responsible, and we will not be able to follow up on your request for exchange or refund.

Special features:

1- Personalized products:
Any personalized item cannot be refunded or exchanged unless there is a notable manufacturing defect.
In this case only , please send an email to: sav@djanetbijoux.com to obtain an exchange or refund for the product concerned.
(please check your spam folder if you do not receive a response within 2 business days)

2- For hygiene reasons, earrings and piercings, personalized or not, cannot be returned.

The recovery conditions:

Returned products must be in perfect condition, unworn, and in their original packaging.

Please include a note in the package stating your refund request, specifying your order number and the reason for the return.

Any item returned, damaged or already worn cannot be refunded and will be returned to you at your expense.

For a full refund of the order, please return the entire package, including the product(s), packaging and any goodies offered as part of a promotion (example: tote bag, cotton pouch, etc.).

Article 9. Warranty

All our jewelry benefits from a one year warranty from the date of purchase, subject to the positive evaluation of our customer service. Our teams will carry out an appraisal of the part based on the photos sent by you. This guarantee is only valid upon presentation of proof of purchase, such as the confirmation of your order , or upon indication of the buyer's first and last name as well as the order number .

It is important to report any defects to us within 14 days of the date of purchase.

We invite you to contact our Customer Service by email at the following address: sav@djanetbijoux.com with your proof of purchase and a photo of your jewelry.

For any questions, Customer Service can be reached by email at : sav @djanetbijoux.com , we strive to respond to all messages within 2 business days (Monday to Friday) and we will do everything possible to provide you with a suitable solution. Remember to check your junk mail.

Article 10. Trademark, Copyright and Intellectual Property

The content available on this website, including, but not limited to, the structure of the site, its design, its texts, images, videos, animations, illustrations, and logos, is protected by worldwide copyright. All intellectual property rights are reserved. Any reproduction, publication, modification, distribution, or any other use of the content or its copies, without our prior authorization, is strictly prohibited.