RETURNS

In accordance with Article L221-28 of the French Consumer Code, private buyers (non-professionals) have a right of withdrawal of fourteen calendar days from receipt of their order . During this period, they can return the product to the seller for an exchange or refund, at no additional cost, except for return costs .

Therefore, the return costs are the responsibility of the customer .

We strongly advise you to return the product(s) by registered letter to have tracking and proof of shipping.

In the event of loss of the package or absence of proof of tracking, we cannot be held responsible, and we will not be able to follow up on your request for exchange or refund.

Special features:

1- Personalized products:
Any personalized item cannot be refunded or exchanged unless there is a notable manufacturing defect.
In this case only, please send an email to: sav@djanetbijoux.com to obtain an exchange or refund for the product concerned.
(please check your spam folder if you do not receive a response within 2 business days)

2- For hygiene reasons, earrings and piercings, personalized or not, cannot be returned.

The conditions for recovery:

Returned products must be in perfect condition, unworn, and in their original packaging.

Please include a note in the package stating your refund request, specifying your order number and the reason for the return.

Any item returned damaged or already worn will not be refunded and will be returned to you at your expense.

For a full refund of the order, please return the entire package, including the product(s), packaging and any goodies offered as part of a promotion (example: tote bag, cotton pouch, etc.).

Return address:

Djanet Jewelry
🏢 129 E old Peynier road - Lou Camin Residence - 13530 TRETS

📞 (+33) 646530284