Delivery costs & times
Order preparation and dispatch
Orders are normally prepared within 1 working day. Please allow up to 2 working days for personalised jewellery with engraving.
Delivery times are estimates based on the carrier’s published times. They may vary according to the destination, transport conditions and local formalities. A tracking number is sent when your order is dispatched.
Delivery may take longer during busy periods, public holidays, strikes or the Christmas season.
For deliveries outside the European Union, local authorities or the carrier may charge customs duties or additional fees. These costs are payable by the customer. Djanet Bijoux cannot be held responsible for these charges once the parcel has been dispatched from our workshop. Customs clearance may also delay delivery.
Delivery methods and prices
Free delivery on orders from €60 to mainland France and Corsica, and from €80 to other European countries.
For Mondial Relay delivery, please provide your telephone number so you can receive the collection QR code.
| Destination and delivery method | Carrier | Price | Estimated delivery time |
|---|---|---|---|
| France: delivery to a collection point | Mondial Relay or Colissimo collection point | €3.90 | 3–5 working days |
| France: standard home delivery, to your letterbox where possible, otherwise handed to you or a delivery notice left | Colissimo Standard | €4.90 | 2–4 working days |
| France: home delivery with signature | Colissimo Signature | €7.90 | 2–4 working days |
| Europe: EU and non-EU countries listed below* | Tracked delivery: Colissimo or La Poste tracked letter, depending on the destination | €6.90 | 5–8 working days |
| French overseas collectivities (COM): Saint-Pierre-et-Miquelon, Saint-Barthélemy, Saint-Martin, French Polynesia, Wallis and Futuna | Colissimo Standard | €12 | 6–10 working days |
| French overseas departments and regions (DROM): Réunion, Martinique, Guadeloupe, Mayotte, French Guiana | Colissimo Standard | €12 | 6–10 working days |
| Other international destinations listed below** | International tracked letter | €15 | 5–10 working days; may vary with the destination and customs formalities |
European destinations*
European Union: Germany, Belgium, Spain, Luxembourg, the Netherlands, Austria, Ireland, Italy, Portugal, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, the Czech Republic, Slovakia, Slovenia, Sweden, Greece, Finland, Croatia, Bulgaria, Cyprus, Malta and Romania.
Outside the EU: the United Kingdom, Switzerland, Norway, Iceland, Liechtenstein, Andorra and Monaco.
Other international destinations**
United Arab Emirates, Australia, Canada, Hong Kong SAR, Israel, Japan, South Korea, Malaysia, New Zealand, Singapore and the United States.
Receiving your parcel, problems or delayed delivery
Check your parcel and jewellery when they arrive. If you notice damage or a missing item, record any reservations you can with the carrier and promptly contact sav@djanetbijoux.com with your order number and photos if possible.
If delivery is delayed, please also contact our after-sales service so we can check the tracking and assist you. These recommendations to report problems promptly do not restrict your statutory rights.