American Express

All our jewelry has a one-year warranty from the date of purchase, subject to positive evaluation by our customer service.

Our teams will carry out an appraisal of the part based on the photos you send.

This warranty is only valid upon presentation of proof of purchase, such as confirmation of your order , or upon indication of the buyer's first and last name and order number .

Terms :

The warranty only covers manufacturing defects such as clasp problems, loose stones, or thread defects for example. Breakage, loss, as well as damage caused by an accident are not included in the warranty.
Any deterioration, breakage or damage to the product resulting from improper use by the customer will not be covered under the warranty.

It is important to report any defects to us within 14 days of the date of purchase.

We invite you to contact our Customer Service by email at contact@djanetbijoux.com with your proof of purchase and a photo of your jewelry.

For any questions, you can contact us by email contact@djanetbijoux.com.

We aim to respond to all messages within 2 business days (Monday to Friday) and will do our best to provide you with a suitable solution.

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WARRANTY & AFTER-SALES SERVICE